Refund and Returns Policy - Trinity Auto Works & Parts

Returns

Returns are accepted within 7 days of the purchase date, provided that:
The item is unused and in its original condition.
The item is returned in its original packaging.
You provide the original invoice or proof of purchase.
The part has not been fitted, installed, modified or damaged.

Non - Returnable Items

The following items cannot be returned or refunded unless they are defective or supplied incorrectly:
Electrical components (ECUs, sensors, alternators, starters, switches, etc.) once installed.
Special order or non-stock items.
Used parts sold as-is.
Consumables including oils, fluids, filters, sealants and gaskets once opened.
Clearance or sale items.

Incorrect Parts Ordered
Please ensure you provide the correct vehicle details before ordering.
If an incorrect part is ordered by the customer but has not been fitted, a return may be accepted at our discretion. A handling or restocking fee may apply.
Defective Products
If a product is found to be defective due to a manufacturing fault, please contact us immediately.
The item may need to be inspected by the manufacturer or supplier before a replacement, repair or refund is approved.

Refunds

Approved refunds will be processed using the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your bank.

Labour Costs

Trinity Auto Works & Parts is not responsible for labour, towing, vehicle hire or any other consequential costs arising from the installation, removal or failure of any part supplied.

Warranty

Warranty periods vary depending on the product and manufacturer.
Used parts carry only the warranty specifically stated on the invoice (if applicable).
Warranty becomes void if:
The part has been incorrectly installed.
The part has been modified or tampered with.
The part has been used outside the manufacturer’s specifications.

Contact us

Trinity Auto Works & Parts.